Conditions of Sale & Use, Returns & Shipping

This page is divided into 5 parts:
Raytech: Conditions of Sale:
  • Prices Effective December 30, 2009
  • All Prices Are Subject To Change Without Notice and customers will be advised of the current cost.
  • Minimum Order is $5.00.
  • Sales tax will be added to orders shipped to CA at 8.00% on all taxable items.
  • Terms: Visa, Master Card, American Express, Discover, Check. Purchase Orders are accepted on a case-by-case basis. Generally PO's are accepted for government agencies, cities, schools on a NET-15 basis. We do not accept PO's on first time orders from private companies.
  • Order will not ship until payment is received and funds are verified.
  • All Merchandise F.O.B. Raytech Warehouse, Los Angeles, California.
  • All Weights And Size Dimensions Are Approximate.
  • Descriptions and specifications contained in this website were in effect at the time of printing. Raytech reserves the right to discontinue products at any time or change specifications and/or designs without notice and without incurring liability.
  • Listed weights are approximate shipping weights.
  • Regarding installation, most products are shipped assembled and ready for installation. Framing materials and fasteners shall be furnished by the customer or contractor. When products are for U.S.P.S. access, consult with your local postal authorities regarding local approval and current installation requirements.
  • Individual quotations are valid for 15 days from the date given. Raytech reserves the right to alter a quotation at any time and for any reason.
  • Raytech will not be held responsible for any discrepancies overlooked during the customer's review process. Any questions or concerns should be addressed before an order is placed.
  • Raytech reserves the right to decline an order, in whole or in part, for any reason.
  • If necessary, we will substitute an item of equal or greater value when that item is unavailable from our suppliers.
  • By submitting an order, you agree to pay for the items ordered.
  • Any order that is placed and then cancelled *BEFORE* it is shipped is subject to a 8% cancellation fee of the order total.
  • Any item ordered and then cancelled *AFTER* item is shipped, must refuse order and pay the 25% restocking charge and pay shipping to and from factory or warehouse where product was originally shipped from.
  • Custom orders cannot be cancelled.
  • Once an order is cancelled, there will be approx. 30 day time period before a refund will be issued.
Raytech: Shipping Information:
  • Please allow approximately 1-3 business days for the packing of your order for most orders.
  • Please call or email if you require expedited service.
  • Shipping is generally charged at a rate of $0.60 to $1.50 per pound to the continental United States. This may vary depending on the items ordered, number of containers, assembly, and shipping destination.
  • Orders will be shipped FOB Los Angeles, CA.
  • Our minimum shipping charge is $11.00.
  • We cannot process or ship orders less than $5.00
  • Products are generally shipped via UPS. Next Day Air, 2nd Day Air and expedited deliveries are available. Rates are dependent upon weight, size, destination and products ordered - contact us for a freight charge quotation. Should an order exceed size and/or weight limitations, motor freight will be used. Freight delivery is curbside. Inside delivery can be arranged for an additional charge. When necessary, equipment is banded and stretch wrapped to pallets. When delivered to the transportation company, shipments become the property of the purchaser. Before acceptance, the extent of any damage should be noted on the bill of landing.
  • Most products are in inventory.
  • Large and/or custom orders vary in shipping times and may be drop shipped from separate locations. Specific shipping dates cannot be guaranteed.
  • Most credit card orders ship within 3 days. If paying by check, your order will ship as soon as possible after your check clears.
  • We can bill to your freight account at your preference. Contact us prior to ordering; only possible with major freight carriers at our discretion.
Raytech: Return Information:
  • You may return products to us for a refund of your purchase price minus a 25% restocking fee when you notify us within 10 days of receiving your order. We do not accept returns beyond this 10-day period.
  • Customer must pay shipping back to designated location for returned items, freight prepaid.
  • Customer is responsible for original shipping charge plus any difference from the full invoiced shipping cost.
  • Customer must call first for a return authorization number. No Merchandise Can Be Returned Without A Written Authorization Number.
  • Items must be unopened, in new condition, and returned in original shipping containers.
  • Custom orders and orders with options cannot be cancelled and will not be accepted for return, exchange or refund.
  • If necessary, we will substitute an item of equal or greater value when that item is unavailable from our suppliers.
  • All merchandise delivered, must be inspected by customer with driver present. If any box looks dented or damaged in any way, driver must make notation and should mark any damages. Boxes opened later and then notice damage without driver making notation, is considered concealed damage. We have 15 days to report concealed damage. Shipping companies do not always cover full refunds on concealed damage items. None of this applies to items shipped UPS.
  • Once an order is returned, please allow 30 days for a refund to be issued.
  • By submitting an order, you agree to pay for the items ordered.
  • Any order that is placed and then cancelled *BEFORE* it is shipped is subject to a 8% cancellation fee of the order total.
  • Any item ordered and then cancelled *AFTER* item is shipped, must refuse order and pay the 25% restocking charge and pay shipping to and from factory or warehouse where product was originally shipped from.
  • Custom orders cannot be cancelled.
  • Once an order is returned, please allow approximately 30 days for a refund to be issued.
  • Raytech will not be held responsible for any discrepancies overlooked during the customer's review process. Any questions or concerns should be addressed before an order is placed.
Raytech: Online Ordering Process:
You must set up an account with Raytech to place an online order. The purpose of the account is to allow us to identify you with the order that you place. Your account also gives you online access to your order history and order status for each order you place with Raytech.

After you place your order you will arrive at a page that will inform you that your order has been successfully sent. If this does not occur, use the back button on your browser, re-enter your credit card information and submit your order again. You can verify that your order has been sent by checking your shopping cart. When an order is successfully sent to us, your shopping cart will be emptied. If items remain in your cart, it indicates you need to repeat the checkout process.

Should we need to contact you regarding your order, we will do so via email. If we require a response from you and you are unreachable after multiple attempts, we may cancel your order.

In most cases, your order will be shipped within 72 hours of order confirmation. If you choose to pay by check through postal mail, your order will ship as soon as possible after your check clears.. If ordering assembled units, allow and additional 5-10 business days for the factory to assemble the product.


Please Note: You should receive an email from us within 12 hours of placing your online order, during the week, or within 48 hours on the weekend. If you have not heard from us within this time period, please contact us at sales@mailboxesdepot.com. Our normal operating hours are 9am-5pm PST, M-F.

Thank you!

Raytech: Conditions of Use of mailboxesdepot.com:
Disclaimers:
The Raytech website is provided on an "AS IS," "as available" basis. The accuracy, timeliness of this web site is not warranted or guaranteed because of the security limitations on the Internet. By sending a product review or testimonial to Raytech, you agree that Raytech may publically display the product review or testimonial on the Raytech website. Raytech and all persons affiliated with the Raytech website shall not be liable, regardless of the cause or duration, for any errors, inaccuracies, omissions or other defects, or timeliness, of information contained within this site or for any delay of interruption in the transmission thereof to the site visitor or for any claim or loss arising from or occasioned thereby. Raytech and all persons affiliated with the Raytech website shall not be liable for any damages, of any type or nature whatsoever, occasioned by the actions or omission of actions, if any, taken in reliance upon any information contained within this site. We reserve the right to make product information and pricing changes without notice. Specifications, features and promotions about products found on this web site are obtained from the manufacturer and may be changed by the manufacturer without our knowledge at any time.
Tampering with the website, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the website are prohibited.

Errors on our site:
Prices and availability are subject to change without notice. Errors will be corrected where discovered, and Raytech reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Raytech will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. While Raytech takes steps to ensure the accuracy and completeness of product descriptions provided, please refer to the originator of information for details, for example the manufacturer for complete product details.
Continue